Privacy Policy

Introduction

Your privacy is very important to us. Sycamore Leaf Solutions, LLC (hereafter referred to as Sycamore Education) is the provider of Sycamore Education, Sycamore School and Campus, and other web-based management solutions. This privacy policy applies to any websites and products provided by or associated with Sycamore Education. We hope that by taking a few minutes to read our Privacy Policy, you will have a better understanding of what we do with the information you provide to us and how we keep it both private and secure.

At times, Sycamore Education will collect certain personal information about customers and visitors to websites hosted by us. Such information will include both identifiable personal data, as well as non-identifiable personal information. Identifiable personal information will be collected when you sign a contract for service with us, or use our website for a transaction or subscription service. Non-identifiable information is gathered automatically when you visit our website or those websites hosted by us, and stored for use in our system.

The purpose of this privacy policy is to explain to customers what types of information we will collect and how that information is used. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the most relevant content and best possible service that suits your needs. In some cases, we are required by law to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.

Confidentiality

Sycamore Education respects customer privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes. Our security measures, including data encryption and permission-based credentials, are in place to protect your privacy.

Sycamore Education will maintain your personal information for the duration required to fulfill the purposes outlined in this privacy policy, unless a longer retention period is mandated or permitted by law. Once your entity is no longer a customer of Sycamore Education, we will delete your entity’s data, including your personal information, one year after cancellation. You can also request that your institution removes your personal data by contacting them directly. If your institution is no longer a customer, you can contact Sycamore Education directly.

Collection of Personal Data

Sycamore Education clients, including but not limited to schools, colleges, and businesses, will generally collect personal information regarding staff, students, families, and associated parties. This information may include, but not be limited to employment, tax identification, financial, emergency contact, medical, insurance, academic, behavioral, and demographic information. It is the responsibility of Sycamore Education clients to utilize the services provided by Sycamore Education in a manner that protects privacy, and that complies with federal, state, and similar regulations unique to the jurisdiction within which the clients operate.

Sycamore Education collects personal data about our users when you visit a website hosted by us; apply for a free trial of our products; ask us to contact you, etc., and through the use of cookie technology.

[A cookie is a data file that sits on your computer hard disk. The cookie is placed there by a remote web server that you have visited using a browser like Netscape or Internet Explorer. It is used to uniquely identify you during web interactions with a website and contains data parameters that allow the remote HTML server to keep a record of who you are, and what actions you take at the remote web site. You have the option to disable the cookie function in your browser, but will be restricted from accessing many sites as a result.]

Use of Personal Data

Sycamore Education may log the websites you visit; collect IP addresses and information about your operating system and the type of browser you use for the purposes of network/system administration, and to audit the use of our site. This data however will not be used to identify individual users who will at all times remain anonymous.

Any information Sycamore Education collects from you through correspondence with us, whether via email, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within Sycamore Education or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.

Sycamore Education through Sycamore School provides a comprehensive Google integration and allows customers to view, manage, and edit their Google based data through our online web portals. The accessing of this data is through the OAuth standard and requires the user to explicitly give their consent to Sycamore Education accessing their personal or organizational data. This Google integration includes but is not limited to the following: retrieval of personal information to allow for single sign-on into Sycamore Education systems, retrieval and display of personal and organizational online documents, calendar events, classroom rosters, classroom assignments, assignment submissions, organizational directories, individual users.

Public Space (Bulletin Boards, Chat Rooms and Third-Party Sites)

Any information that customers disclose in a public space, including on or in any bulletin board, news article, chat room or on any site Sycamore Education may host for you, is available to anyone else who visits that space. Sycamore Education cannot safeguard any information disclosed there.

Access to Customer Information

The primary goal of Sycamore Education in collecting personal information from our customers is to assist our customers in managing the information they provide while utilizing our products and services. We have always safeguarded the confidentiality of information provided to us by our clients and are bound by our professional standards to continue to maintain this vital aspect of our professional relationship.

The following individuals may have access to some or all of your information:

Employees of the company: Employees who need such information to conclude a transaction or provide technical support for which the customer has engaged Sycamore Education.

Service providers: Occasionally, service firms may need access to certain information within our databases and servers. For example. consultants that must have access to certain client records in order to increase the efficiency of our data processing systems.

Any such information that needs to be disclosed for any business purpose will be considered confidential and not used for any purpose other than the specific business need. That well-understood business policy of confidentiality will be reinforced as needed by contractual agreements with any service provider having access to your data.

United States Federal and State Education Privacy Laws

Sycamore Education, in its role as a vendor to both public and private educational entities (Educational Institutions), maintains a supportive relationship only with the Educational Institutions and assigned representatives at that institution. It is the responsibility of the Educational Institutions to maintain a secure relationship with parents and students meeting the needs of the federal Family Educational Rights and Privacy Act (FERPA). Sycamore Education considers Student Data to be strictly confidential and we do not use Student Data for any purpose other than providing services for the Educational Institutions. The collection, use, and sharing of student data is governed by the Educational Institutions, the provisions of FERPA, the Children’s Online Privacy Protection Act (COPPA), and other applicable state and federal laws and regulations that relate to the collection and use of personal information of students. Sycamore Education allows for such compliance, but compliance is the responsibility of the Educational Institution. If you have questions about reviewing, modifying, or deleting personal information of a student, please contact the relevant Educational Institution(s) directly.

For more information on FERPA, please see the following link: FERPA Information

For more information on COPPA, please see the following link: COPPA Information 

California Privacy Rights

If you are a California resident, California Civil Code Section 1798.83 allows you to request information on how we disclose personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. You may make one request each year by emailing us at privacy@sycamoreleaf.com or writing to us at the address listed below.

Site Linking

Sycamore Education’s websites contain many links to sites that belong to third parties. Sycamore Education cannot be held responsible for any use of your personal information arising from you disclosing personal such information on third party sites. Sycamore Education cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of those sites you visit.

Reservation of Rights

Sycamore Education reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.

Sycamore Education further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.

Sycamore Education reserves our rights to disclose your personal information where you have given us explicit legal written consent to do so.

Sycamore Education reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site or cause damage to our property.

Sycamore Education reserves the right to make changes to this privacy policy or update it. The most current version will be posted publicly on Sycamore Education’s websites. Customers and site visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.

Contact Information:
Sycamore Education
105 E 6th Street, NE 68025
Phone: 866 757 4968 
Email: info@sycamoreeducation.com
Last updated: July 8th, 2024